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20:00 17 Aug 19
Richard explained the system clearly without too much sales fluff. We had tried a non-salt conditioner 3 years ago, but unfortunately it didn't really remove the minerals no stop the deposits and spots. Gary installed our system, working hard to get the drain line out of sight. They have a good team!
22:22 07 Aug 19
! BEST PLACE IN TUCSON TO WORK AN PUT YOUR SKILLS TO TEST! AWESOME STAFF.. GREAT ENVIRONMENT.. OZ VARGAS PLUMBERTake a look at customer pics and installs..
18:37 07 Aug 19
We had Superior Water Treatment come to our home over a month ago. They did a great job in helping me and my husband understand how the water quality in AZ isn't the greatest! They didn't sell, just provided us with the information and then asked what we wanted to do. We saw the need and how much an Ecowater System could improve our water quality, so we signed up. The installer did a great job. Gary was careful, courteous, and after the install, everything looked great! We love having the clean water for drinking, doing the dishes, laundry--all of it. Totally worth it for us.
16:42 17 Jul 19
The first installation of the water system was not installed properly; however, they came out very quickly and fixed the problem immediately. Great customer service! The system itself took a while to see the difference in the water quality, but now that it has been running for a few months, the system works great and we absolutely love it. It makes all the difference in water quality. The soaps and cleaners provided work really well too. A few water spots are still left, but I believe as the system works on the interior plumbing it will continue to get better and better. I highly recommend this water system.
18:59 11 Jul 19
After bad customer service experiences with a major competitor we changed to a Superior drinking water system. The sales process was straightforward and installer Alex was thorough and professional. When an unrelated plumbing issue arose he worked with his service manager to make sure it was addressed. Top marks all around.
16:40 28 Jun 19
Gary installed our new Soft water system this week. We love the results!He and his team were professional and did a Fantastic job cleaning up their mess. I would highly recommend this company for your water needs.
01:22 24 Jun 19
We heard about Superior Water Treatment at the Home Show on April 2019. An in house appointment was made and demo sold the product. Despite that our home has a complicated water system configuration, customer service, and technician-installer OZ, came forward and provided an awesome solution. The technician, Mr. Oz Vargas, was very helpful, explained every step of the installation and how the entire system works. The installation was flawless, clean, and professionally done. Oz suggestions on how to position the equipment at the kitchen was of great value. The installation was an excellent experience.
21:05 22 May 19
Oz came out to do our installation and he was fantastic! We had a few questions about the placement of the unit and he guided us through our options with real-world advice and experience. We wouldn't hesitate to work with him again. Now we have to get some time with our new water softener but we're excited for some big improvements. Thanks guys!
01:24 09 May 19
I see how this company gets its name. Our installer, Gary, was superior and exceeded all expectations in every way. We ran into a problem with an electrical outlet not working, so he let us borrow his extension cord until the electrician can come out. And he called the electrician to arrange for a service call. Also, he showed me what he was doing every step of the way so I was informed throughout the installation. I would not hesitate to recommend this company! Thank you!
15:51 02 May 19
I have had a great experience since we had our system installed in Dec. 2018. The service and response time to questions that have come up have been great. The Superior Water Treatment team has helped me along the way to take time to educate me on our new system. Recently, Gary came out to fix an item that was brought to my attention by my neighbor. Although the item was not an issue on my end Gary took the time to make sure both my neighbor and myself were happy with the outcome. Gary was a pleasure to work with and did a great job solving the item. Appreciate all the assistance and you have a good team at Superior Water Treatment!
21:21 26 Apr 19
I don’t know if this company has changed hands or what..... We had their system installed several years ago and were very satisfied with the system and have kept up with yearly check ups,etc. BUT recently the small drinking water faucet they installed began to loosen, and loosen, and loosen. Fearing a flood when I wasn’t looking, I called to ask for someone to come and fix it and was informed that it would cost $100 to have some come and if we didn’t like that we could take a pliers and just fix it ourselves. Well, I tried to do that although it entailed crawling up under the sink (I am 79 years old) only to discover that there is no easy way to grab and turn anything....... So, despite their claim for wonderful service I felt the need to warn others that, in fact, their service is NOT SO WONDERFUL. So unless you like working with pliers and drawl under sinks, you might do better to shop around.I take it all back!!!!! I was contacted by the company and they related how this had happened, apologized, and said I would be contacted about an appointment to set up an appointment. I was called the same day, an appointment was made, the repair was made. Mistakes happen! And I am glad to say Superior Water was Superior and took care of the problem. I am back to thinking they are a great company and I would encourage you to do business with them!
20:03 11 Apr 19
I just had my system installed. I bought my house last October and have several improvements done. All the jobs until today were stressful, with jobs not completed on time, installers not showing up, etc. I am delighted by the service I got today! Ozzy, my installer, arrived at 8 in an 8-10 window of time. He was totally prepared, obviously very familiar with his job. He had to dig up my pipe to the water main shutoff (which is not inside the house due to its age) and run piping. He had to move a cabinet to make room for the filtering device. He was unfailingly polite, was careful to explain everything to me about the systems I had installed. When Ozzy left, I had no idea where the trench had been dug and everything was cleaned up inside and out. It was like he was never here. I highly recommend Superior Water Treatment. They carry quality products and certainly use quality people to install them.
18:50 02 Apr 19
Oz Vargas installed my water treatment equipment today. He was professional yet friendly. He did a beautiful job even taking out the hot water heater. He explained everything and left the area clean and neat. I certainly would recommend him. Ed K. Is an excellent salesman and Oz Vargas, an excellent installer! I’m looking forward to enjoying clean water in my home!
02:18 31 Mar 19
Need a water softener for my new home and found them in Costco. Warning.... They will come to your house and say they waive installation if you commit that day. Depending on your budget and needs, you will want to do your comparison shopping early. 3 stars for consulting although the guy was nice. Installation... Oscar was wonderful. Professional polite,, explained it all and let me know how it would work as the way my water connects to home is complicated. He left the property as he found it - cleaned up well and explained to me how the entire system works. Excellent experience and 5 stars for him. (tip: ask for a Saturday and you'll get him as he's a contractor. I will likely use him for other plumbing needs)
21:20 27 Mar 19
I highly recommend Superior Water Treatment. Extremely knowledgeable sales staff that were very helpful. Our installation tech, Oz, explained the entire installation before he started. Clean, neat and great looking installation was performed. I’ve not seen customer service support at this level from very many companies like this company. Other places could learn a great deal from this entire staff.
Brian De Guia
14:41 24 Mar 19
Richard - sales/demo - knowledgeable and very thorough. Answered all our questions and then some. Jeff/Val - installers - wow, what a great job. The setup for our home was less than ideal but they were able to make it work. Very clean work. Quick turn-around, even for our setup. Answered all our questions. Love the system. Couple of suggestions - on top of the sales/demo appointment, it would be helpful for the installers to look at the site and provide a real world scenario to the installation. Additionally, a post install visit would be good to test the effectiveness of the water softener.All in all, still 5/5 stars. I would highly recommend using Costco/Superior Water Treatment for demo/purchasing/installation.
20:27 23 Mar 19
Oz came out to install our water refiner as well as the reverse osmosis system. He was very professional and made sure installation was perfect, even using his leveler to make the copper pipes straight. He perform the installation pretty quickly and efficiently. His soldering job was excellent. Also made sure our fridge was able to dispense the filtrated water from the reverse osmosis system. Literally the wizard of Oz.
17:18 04 Mar 19
We are very happy with the service we received from start to finish. All the reps were very nice and knowledgeable. Only thing I have to say is I wish we didn’t wait so long to get a water system-
00:44 06 Feb 19
Our rep that came out was very polite and patient with us as I was very sick. He explained every test he did on our water very well. We are very happy we got the water system, can't believe we didn't do it much sooner. We have had our water system for about 19 days now and my hair is soft and amazing, my sons face is slowing clearing up. Our water system was installed within four days of our water being tested. The installers were very professional and courteous. When they broke a piece off our water pipe for the pool they jumped in and fixed it quickly and correctly. My only complaint I would have is be very careful what you sign. The way our rep explained the purchase we were under the impression we would be paying the company direct, that is very misleading and not the case. When I had time to completely review all my paperwork it’s a loan with interest. I was very upset about that because if I had known I would have put it off and save up to buy the system cash; as the interest is not for giving. I called and spoke with a manger which was not very helpful and promised a call back that I still never received. I will be paying this system off as fast as possible. We also never got our gift certificate as they promised. I informed my referrals to make sure they offer you the gift certificate they promise before they come into your home. These are the reasons I gave it four stars. Otherwise I am absolutely in love with my water system itself.
00:35 06 Feb 19
Our rep that came out was very polite explained every test he did on our water very well. We are very happy we got the water system can't believe we didn't do it much sooner. My hair is amazing. My sons face is clearing up. We had our system installed within four days. The installers were very professional and courteous to our home. My only complaint I would have is be very careful what you sign. The way our rep explained the purchase we were under the impression we would be paying the company direct, that is very misleading and not the case. When I had time to completely review all my paperwork it’s a loan with interest. I was very upset about that because if I had known I would have put it off and save up to buy the system cash; as the interest is not for giving. I called and spoke with a manger which was not very helpful and promised a call back that I still never received. I will be paying this system off as fast as possible. We also never got our gift certificate as they promised. I informed my referrals to make sure they offer you the gift certificate they promise before they come into your home. These are the reasons I gave it four starts. Otherwise I am absolutely in love with my water system itself.
00:26 06 Feb 19
Our rep that came out was very polite explained every test he did on our water very well. We are very happy we got the water system can't believe we didn't do it much sooner. My hair is amazing. My sons face is clearing up. We had our system installed within four days. The installers were very professional and courteous to our home. My only complaint I would have is be very careful what you sign. The way our rep explained the purchase we were under the impression we would be paying the company direct, that is very misleading and not the case. When I had time to completely review all my paperwork it’s a loan with interest. I was very upset about that because if I had known I would have put it off and save up to buy the system cash; as the interest is not for giving. I called and spoke with a manger which was not very helpful and promised a call back that I still never received. I will be paying this system off as fast as possible. This is the only reason I gave it four starts. Otherwise I am absolutely in love with my system itself.
18:54 22 Jan 19
I had Gary as my installer. He was polite, professional and did a great job explaining the system. He did a nice looking install, communicated with me effectively on component locations and he left the site cleaner than he found it. I am very satisfied with my experience and would not hesitate to recommend this company.(And, my dogs loved him.)
15:56 05 Jan 19
My experience from the in house demo to the install was outstanding and very professional. Danny our salesmen took the time to answer all of our questions and fully explain all of the features of the system. Our install team of Gary, Jeff, and Lindell were able to suggest proper placement of our system, power, and drainage requirements and made sure I understood the work that was going to be done prior to beginning. After the installation they went over the details for the care and maintenance of the system and made sure to answer any questions prior to departing. Such a great team to work with. I'm so glad I chose this company to install my in home system!
20:48 04 Jan 19
Love the customer service this company provides. From the start when Ed came out to our house not to give us a sales pitch but prove to us how necessary this filter was needed! Not once did he mention price or try pushing us to buy anything, it was all information and how it could improve our water!! Once we were in, we had Jeff & Lyndell come by to install our filter. These guys were outstanding and had no intentions of leaving out of our home in a rush but rather take their time in installing everything correctly. They sat down and provided all the information needed and answered my questions! Thank you Superior Water Treatment staff!!! Definitely recommend this treatment from this company. Do not be scared to try it! You won’t regret!!!
02:00 21 Dec 18
Jeff and Lyndell did a great job with the install. I explained our needs of where the system needed to go and they were very understanding, I explained that my husband is very particular because this is a new house. They installed the system and made sure to put the landscaping back to the way it looked originally. They explained everything to me so I could relay the information to my husband. They also brought some things to my attention that I did not know, like my system could be hooked to my refrigerator for water and ice. Originally we were told it wasn't possible. I have to say that everyone that I have encountered in the last week that works for Superior Water Treatment has been excellent. Keep up the excellent customer service!!
A Google User
14:05 19 Dec 18
We are very happy with the entire process using Superior Water Treatment. Jeremy came to our house and explained the filtration system in detail and answered all of our questions without hesitation. He was very knowledgeable and was not pushy at all in his presentation. Gary came and did our installation. He was excellent. Friendly, knowledgeable and got right to work. He was thorough in installing our system and even fixed a mistake previous plumbers made in our garage regarding the drain. So far the system is worth the money. The water tastes amazing. It’s too early to evaluate the effects on our skin, clothes, and faucets. I will try to remember to update the review in 3-6 months. I can’t recommend Superior Water enough, it is a great investment for our family and home.
17:51 14 Dec 18
We had a complete superior water system installed by Oz recently. He is a very knowledgeable and pleasant person to have as an installer. His instructions were very simple and thorough and told us never to hesitate to call him if any issues. I would highly recommend this system and installer for your home. -- Dennis and Ben
17:07 04 Dec 18
We are very pleased with the service we received from Superior Water Treatment. Our account rep, Ed, was very professional and not pushy at all. He tested our water, described the systems benefits and costs and was very patient with us. Our installer, Jeff, showed up on time and did excellent work. I was a little concerned about him drilling a hole in our granite, but he did a great job. He was professional and left the area where he was working clean. My husband also mentioned that the plumbing work he did outside, where the main system was installed, was top notch. Again, we're very happy with the service we've received and are looking forward to enjoying the benefits of our new water Ecowater system!
04:01 28 Nov 18
Gary came to the house on time and provided some choices for the location of the unit. His past experience installing softeners was very valuable as he was able to explain in detail how the installation would be done at each of the possible locations, and how the price of the installation would be modified. I did not choose the easy location, but Gary, Jeff, and Lyndell stayed with it till it was completely installed that day. They were professional, happy, and dedicated. These guys are my softener guys now. I won't call any body else.
18:55 26 Nov 18
Gary, Jeff and Lyndell were great at explaining all the details of the water conditioning system and offered some fantastic ideas as to placement of the conditioner, electric and other aspects of the system. We were very appreciative of all their suggestions and help in making our decisions easier for us to make. THANKS GUYS! We are sure we will enjoy our water conditioning system for years to come. Professional young men are always a blessing. Kent & Cheri
18:53 26 Nov 18
Gary, Jeff and Lyndell were great at explaining all the details of the water conditioning system and offered some fantastic ideas as to placement of the conditioner, electric and other aspects of the system. We were very appreciative of all their suggestions and help in making our decisions easier for us to make. THANKS GUYS! We are sure we will enjoy our water conditioning system for years to come. Professional young men are always a blessing.
20:46 14 Nov 18
Danny the salesman and Oz the installer were excellent. They were very knowledgeable and friendly. The installation process could not have been better. We are pleased with the company and with their product and service so far. Thanks for your excellence!
19:25 14 Nov 18
Our installer Gary was absolutely fantastic. He was on time as scheduled and greeted us with a friendly smile. The entire process from start to finish was seamless and Gary was a complete professional the entire time. I am the type of person that likes to see the install process and understand how the system works. Gary was kind enough to allow me to hang around while he worked (within safe limits as he advised) and he fielded as many questions as I could ask while he worked. Gary’s experience and professionalism are very apparent in his attitude and workmanship and I am 100% satisfied for the work he completed. We are excited about our new water refiner and RO system and even more so happy that it was installed by Gary. Thanks again!
06:05 31 Oct 18
Want to commend the excellent job that Gary (my installer) accomplished from the planning stage through todays completion. Our installation was very challenging and Gary and I brainstormed about options and considerations for our whole house treatment system. I was leaning towards cancelling the order when Gary arrived at my house for a follow up attempt at solutions. He came up with a plan and approach that solved all concerns and completed the job today. There was significant obstacles (massive rock, foundation issues, etc) that he overcame to complete the job. He was very professional, thoughtful with ensuring my dogs got in and out safely while accessing areas of my property to do the job, and diligent about cleanup, system user instructions, etc. Highly recommend Gary and Superior Water Treatment (Jeremy, Manager, was also excellent to work with)
03:34 27 Oct 18
Our installer, Oz, was awesome! We had a water softener and reverse osmosis drinking water system installed. Oz did a really nice job on the installation of both. He was professional, knowledgeable, and very customer oriented. Expectations exceeded, thanks!
17:00 25 Oct 18
The technicians explained every detail of our water contaminates and the system to remove them. The under sink system made our water taste like the purest bottled water you can buy. All in all the system and the support team exceeded our expectations.
16:57 25 Oct 18
Great customer service beginning with Sara. She is very professional and friendly. The installers were great. Showed up exactly on time. I had a weird setup and they did a great job problem solving. Everything is working perfectly and I would highly recommend this company.
19:41 24 Oct 18
We had Jeff, come by and install out water system. He did a great job, was very knowledgeable and answered all of our questions. We’re very excited to use our new system. Thank you Superior water treatment and thank you Jeff and team. Melissa and Jeff
21:18 18 Oct 18
Just had installed a EcoWater water treatment system for the whole house. Jeremy came out and showed us how hard our street water was and reviewed the benefits from having our hard water treated. Less than one week later, we were scheduled for installation. OZ arrived on time and was courteous and respectful of our home. He was patient and answered all my questions. Highly recommend this company and looking forward to our clean water!
19:58 27 Sep 18
I purchased my Ecowater system from Superior Water Systems of Tucson in August of 2018 for my new home in Marana, AZ. I also had them install a RO water filtration under the kitchen sink for my drinking water. I am extremely happy with the people who sold and installed the system. It works very efficiently and provides us with soft and safe drinking water at an economical price. The product warranty is also the best in the business! I highly recommend them for this application.David Green
18:44 18 Aug 18
Gary arrived promptly on time for our install. He was very professional and personable. He answered all of our questions and took the time to test everything and show us how to operate and maintain the system. Highly recommend him and Superior Water.
23:08 26 Jul 18
Very professional and knowledgeable. The 2 workers Named Gary and Nick were very nice men. Nick did the inside work and he made it seem so easy. He did a great job drilling the hole into the granite with hardly any mess at all. Poor Gary had the outside job in 103 decree temperature digging a hole to bury are water softener 2 feet into the ground. We will be the lucky ones having soft water and great drinking water. Thank you Gary and Nick for the excellent job. See photos.Great company Superior Water. We learned about them through Costco.
00:25 25 Jul 18
Nick and Gary came in today and did magic to my house! That's right - I'm going to have the BEST WATER EVER! I'm excited - my puppy dog is excited - hey, and my neighbors will come down and ask for glasses of water! These two amazing men knew time was of essence and wrapped up their work in plenty of time for me to meet my evening commitments. Pleasant - efficient - the best of the best! Not only will I have the best water, but I'll be sure to tell everyone about this system - about Nick and Gary - about Jeremy and Angel - and Danny, an earnest salesman who convinced me that this water is for me! WOW! I know it will take 96 hours to get the Tucson water out of my pipes - and then I'll sell tickets for neighbors to take baths and showers here! Thank you, Costco, for this sweet deal - and I can drink fresh water and take sudsy baths as long as I live!!!!! ~Joy